Marketing in the Metaverse Navigating Virtual Realities

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In these cases, the assistant can refer the customer to the appropriate team and follow up to see if everything was resolved. Acknowledge the problems and apologize If by searching for the origin of the problem you identify that the error is the company's, acknowledge the problem and apologize. The service team speaks on behalf of the company and must demonstrate humility to acknowledge that they have failed. Don't underestimate the power of an apology. Once again, this attitude facilitates dialogue to resolve problems in a friendlier way.



Additionally, a study conducted at the University Israel WhatsApp Number List of Nottingham showed that customers who receive an apology instead of a monetary reward are twice as likely to review a negative review. customer complaint Don't be late in responding As we have seen before, delay is one of the main reasons for complaints. Delay in delivery, waiting time for service and delay in problem resolution are important reasons for dissatisfaction. So don't delay in responding. According to the 00 Sprout Social Index™ survey , 40% of consumers expect brands to respond within the first hour of communicating on social media, while 79% expect a response within the first 4 hours.






In addition to leaving the customer impatient, delay is also a legal problem. According to Mexico's Consumer Protection Code , companies have up to 30 days to resolve a problem with the product. But of course the consumer expects a faster resolution, right? Have customer information on hand Another reason for consumer dissatisfaction is having to repeat their problem several times to different assistants. Therefore, it is important to have a tool that centralizes consumer data and allows easy access by the team. A CRM software is the ideal tool for this.