How does Lalamove conduct targeted marketing through driver WhatsApp response...

KamrunNahar

Lalamove was founded in December 2013. Its goal is to allow users to place orders and call a car in just a few simple steps to solve their cargo delivery needs. It provides a wide range of services, including document express, food express, shopping service, home moving, building materials delivery, warehouse storage, pet pick-up and airport pick-up.

Lalamove is open 24 hours a day, 365 days a year, and provides two ways Belize WhatsApp Number List to place orders: mobile app or web version. The platform will instantly match users with drivers, including real-time or scheduled delivery services.

Lalamove has now expanded into 21 markets in Asia and Latin America, connecting more than 7 million users with over 700,000 driver partners.


Lalamove
Multiple Lalamove members can log in to WhatsApp to reply collaboratively at the same time
Lalamove's four social platforms, Instagram, WhatsApp, Facebook and Telegram, are mainly used to promote Lalamove's latest offers rather than to help users place orders and drivers accept orders.

WhatsApp has more active users, so Lalamove often uses this channel to proactively send messages to drivers to inform them of the latest events and discounts. Currently, Lalamove's driver support team has several account managers who manage WhatsApp through SleekFlow.

The biggest problem Lalamove encountered in the past was that two account managers could not log in to the same WhatsApp phone number at the same time. Lalamove said that many interested drivers would inquire about the details of the event after receiving the WhatsApp group discount message, but unfortunately only one account manager could log in at a time, so the response to the driver was slow.  


Through the SleekFlow platform, Lalamove can enable multiple account managers to log in to WhatsApp at the same time and respond to inquiries from different drivers online at the same time, greatly improving efficiency.

This effectively improves Lalamove drivers' satisfaction and business volume. Because Lalamove's transportation service is based on "fast", and drivers need to communicate with users themselves, such as arranging transportation time and location, so the faster the drivers understand the latest information, the more helpful it is for them to communicate with users and improve service quality.

Lalamove automatically sends group WhatsApp messages to drivers
The most commonly used SleekFlow feature of Lalamove is now group WhatsApp messaging. WhatsApp message marketing can achieve an average open rate of up to 98% and a reply rate of 40%, which is 6 to 7 times higher than email.