New trends in the consumer electronics sector

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Minimize waiting times If your store's conversion rate is suffering, be sure to analyze your customers' checkout experience - making them wait could cost you many of your sales! Start by looking at your data, such as your store's peak hours, and make sure you always have the right staff on the floor to meet customer needs. Understaffing leads to fewer employees at the checkout counter, which could lengthen wait times. Now, if you already have a good number of employees in the store, but you are still making customers wait, you could have problems with technology. Are your cash registers slow and clunky? If so, it may be time to invest in a new point of sale system.

Equip your team with a fast and flexible POS solution that allows associates to handle transactions intuitively, quickly and with just a few clicks. Give all your clients  Job Function Email List personalized attention Although surveys indicate that 39.1% of customers leave a store due to poor customer service, many retailers are still performing poorly when it comes to customer service. Problems with customer service can manifest themselves through poor product knowledge or a lack of personalization of the shopping experience. To address this situation, it's important to set standards for how associates should treat customers in the store and ensure that team members meet those expectations.



Therefore, customer service training is a matter of great importance if you want to offer a personalized experience for each of your customers. Provides a consistent experience across both physical and digital channels Currently, e-commerce, mobile devices and social networks form a significant part of the shopping experience of any small store. Therefore, having a consistent presence in different electronic channels must be part of your sales strategies. When we talk about consistency we mean transmitting the same information on all channels.